We couldn't believe it! The security staff at the front door of the casino were much more friendly than your front desk staff. She managed to do our entire check-in and say 'Enjoy your stay' without cracking a smile. I felt like I was inconveniencing her throughout the whole check-in process, which was more like a business transaction. Victoria checked us in, and she was very pretentious and unwelcoming. Not one of them looked up and smiled at us as! We were the only ones in line! The entire staff came across as cold and unfeeling. The bed was very comfortable, the bathroom was really nice, and the Elemis spa products were awesome! However, we were so disappointed by the terrible customer service that we would never be back, or recommend it to anyone else! We checked in on a Sunday night, and there were four people standing at the front desk. My boyfriend and I received a gift certificate to stay a free night at Potawatomi, and we were excited to give it a try. If you live in Illinois, Michigan, Indiana, Iowa, Minnesota or Wisconsin and enjoy a Vegas experience, Try it!!

Valet service is a little slow due to proximity of valet lot to drop off. Slow to get in and out though manageable. The only negative is getting in and out of the parking structure. Housekeeping staff, friendly and efficient. Safe, Wi Fi, safe, and fridge in room were some of the amenities. Great views of the city, clean, comfortable furnishings, beds and bedding. The hotel room accommodations were top notch. Dealers, Pit bosses, entire gaming staff are friendly and helpful. Two very large rooms connected by a rotunda type passage to the other.Slots were somewhat friendly to players. (even better if you are as I an average casino client.) Gaming floor is more than adequate.

Other featured act/groups weekly through out the year. (for black card holders such as my brother) Live entertainment, New Years eve featured 4 or 5 live groups. We enjoyed two of the fine restaurants (next reviews) and we welcomed to their Solstice Room. While visiting family over the Christmas/New Year holidays a brother and I spent 2 nights in this establishments hotel.

Potawatomi hotel casino pool